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Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking.

A. Burger, and J. Moormann. Business Process Management Workshops, volume 17 of Lecture Notes in Business Information Processing, page 146-157. Springer, (2008)

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apl. Prof. Dr. Jürgen Pleiss University of Stuttgart

Univ. -Prof. Dr. Jürgen Pafel University of Stuttgart

Dr. rer. nat. Jürgen Steinwandel University of Stuttgart

Hon. -Prof. Dr. Jürgen Hammer University of Stuttgart

Hon. -Prof. Dr. Jürgen Blum University of Stuttgart

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