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Mitarbeiterschulung mit Rollenspielen und Workflow-Management-Systemen.

, and . HMD - Praxis Wirtschaftsinform., (2011)subsequently labeled as volume 48 number 5 by Springer.

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Towards an operationalisation of governance and strategy for service identification and design., , and . EDOCW, page 180-188. IEEE Computer Society, (2009)A Framework for the Design of Service Maps., , and . AMCIS, page 39. Association for Information Systems, (2010)Operationalisierung der IT-Governance-Kernbereiche für die Identifizierung und Gestaltung von Services., , and . GI Jahrestagung, volume P-154 of LNI, page 3660-3674. GI, (2009)Sparking Employees' Interest in Six Sigma - Transferring a Paper-based Simulation to a Workflow Management Application., and . CSEDU (2), page 203-210. INSTICC Press, (2010)Towards Construction of Situational Methods for Service Identification.. ME, volume 351 of IFIP Advances in Information and Communication Technology, page 204-218. Springer, (2011)Applying Situational Method Engineering to the Development of Service Identification Methods.. AMCIS, page 18. Association for Information Systems, (2010)Situationsspezifische Methoden zur Serviceidentifikation in serviceorientierten Architekturen: Grundlagen, empirische Befunde und Konstruktion einer Meta-Methode.. Frankfurt School of Finance & Management, (2012)Identification of Business Services Literature Review and Lessons Learned., and . AMCIS, page 106. Association for Information Systems, (2009)Generalization in Qualitative IS Research - Approaches and their Application to a Case Study on SOA Development., and . Australasian J. of Inf. Systems, (2012)Methods for Service Identification: A Criteria-based Literature Review., and . MSVVEIS, page 76-84. INSTICC PRESS, (2009)