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%0 Journal Article
%1 albrecht2016customer
%A Albrecht, Carmen-Maria
%A Hattula, Stefan
%A Bornemann, Torsten
%A Hoyer, Wayne D.
%D 2016
%I Emerald
%J Journal of service management
%K
%N 5
%P 704-729
%R 10.1108/JOSM-07-2015-0215
%T Customer response to interactional service experience : the role of interaction environment
%V 27
@article{albrecht2016customer,
added-at = {2023-08-31T16:06:11.000+0200},
affiliation = {Albrecht, CM (Reprint Author), Univ Mannheim, Dept Quantitat Mkt & Consumer Analyt, Mannheim, Germany.
Albrecht, Carmen-Maria, Univ Mannheim, Dept Quantitat Mkt & Consumer Analyt, Mannheim, Germany.
Hattula, Stefan; Bornemann, Torsten, Univ Stuttgart, Dept Mkt, Stuttgart, Germany.
Hoyer, Wayne D., Univ Texas Austin, Dept Mkt, Austin, TX 78712 USA.},
author = {Albrecht, Carmen-Maria and Hattula, Stefan and Bornemann, Torsten and Hoyer, Wayne D.},
biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2b7c7ea2faecf68473d40fbc076058c7c/puma-wartung},
doi = {10.1108/JOSM-07-2015-0215},
interhash = {69c5919ca36c45aa3609a6adb908502c},
intrahash = {b7c7ea2faecf68473d40fbc076058c7c},
issn = {{1757-5826} and {1757-5818}},
journal = {Journal of service management},
keywords = {},
language = {eng},
number = 5,
pages = {704-729},
publisher = {Emerald},
research-areas = {Business & Economics},
timestamp = {2023-08-31T14:06:11.000+0200},
title = {Customer response to interactional service experience : the role of interaction environment},
unique-id = {ISI:000387208000002},
volume = 27,
year = 2016
}