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IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.

N. Ayachitula, M. Buco, Y. Diao, B. Fisher, D. Loewenstern, and C. Ward. DSOM, volume 4785 of Lecture Notes in Computer Science, page 195-198. Springer, (2007)

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Melissa Schlecht University of Stuttgart

Melissa Lücking University of Stuttgart

J. K\"astner

J. Schwarz

J. K\"astner

Other publications of authors with the same name

Decomposition of IT service processes and alternative service identification using ontologies.C. Bartsch, L. Shwartz, C. Ward, G. Grabarnik, and M. Buco. NOMS, page 714-717. IEEE, (2008)Low traffic overlay networks with large routing tables.C. Tang, M. Buco, R. Chang, S. Dwarkadas, L. Luan, E. So, and C. Ward. SIGMETRICS, page 14-25. ACM, (2005)IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.N. Ayachitula, M. Buco, Y. Diao, B. Fisher, D. Loewenstern, and C. Ward. DSOM, volume 4785 of Lecture Notes in Computer Science, page 195-198. Springer, (2007)Social Computing and Governance in an Enterprise Service for Managing Business Processes.M. Buco, H. Jamjoom, M. Podlaseck, and H. Qu. SERVICES II, page 119-122. IEEE Computer Society, (2009)IT Service Provider's Multi-Customer and Multi-Tenant Environments.L. Shwartz, N. Ayachitula, M. Buco, G. Grabarnik, M. Surendra, C. Ward, and S. Weinberger. CEC/EEE, page 559-566. IEEE Computer Society, (2007)Integrated change and configuration management.C. Ward, V. Aggarwal, M. Buco, E. Olsson, and S. Weinberger. IBM Systems Journal, 46 (3): 459-478 (2007)IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.N. Ayachitula, M. Buco, Y. Diao, M. Surendra, R. Pavuluri, L. Shwartz, and C. Ward. IEEE SCC, page 574-581. IEEE Computer Society, (2007)A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts.C. Ward, M. Buco, R. Chang, and L. Luan. EC-Web, volume 2455 of Lecture Notes in Computer Science, page 363-376. Springer, (2002)Crowdsourcing and service delivery.H. Jamjoom, H. Qu, M. Buco, M. Hernandez, D. Saha, and M. Naghshineh. IBM J. Res. Dev., 53 (6): 12 (2009)PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics.M. Buco, R. Chang, L. Luan, E. So, C. Tang, and C. Ward. IEEE SCC, page 33-40. IEEE Computer Society, (2005)