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IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.

N. Ayachitula, M. Buco, Y. Diao, B. Fisher, D. Loewenstern, and C. Ward. DSOM, volume 4785 of Lecture Notes in Computer Science, page 195-198. Springer, (2007)

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Dr. Marie Davidova University of Stuttgart

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