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Real-time problem determination in distributed systems using active probing., , , , and . NOMS (1), page 133-146. IEEE, (2004)Testing performance of IT service associates under variable load., , and . NOMS, page 1-6. IEEE, (2014)Management of Service Process QoS in a Service Provider - Service Supplier Environment., , and . CEC/EEE, page 543-550. IEEE Computer Society, (2007)Multi-tenant solution for IT service management: A quantitative study of benefits., , and . Integrated Network Management, page 721-731. IEEE, (2009)Recommending resolutions for problems identified by monitoring., , , and . IM, page 134-142. IEEE, (2013)Managing Faults in the Service Delivery Process of Service Provider Coalitions., , , and . IEEE SCC, page 65-72. IEEE Computer Society, (2009)Hierarchical multi-label classification over ticket data using contextual loss., , , and . NOMS, page 1-8. IEEE, (2014)Adaptive diagnosis in distributed systems., , , , , , and . IEEE Trans. Neural Networks, 16 (5): 1088-1109 (2005)Progressive and Interactive Analysis of Event Data Using Event Miner., , , and . ICDM, page 661-664. IEEE Computer Society, (2002)IT Service Provider's Multi-Customer and Multi-Tenant Environments., , , , , , and . CEC/EEE, page 559-566. IEEE Computer Society, (2007)