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Prioritizing Service Requests on Cloud with Multi-tenancy.

, , and . ICEBE, page 117-124. IEEE Computer Society, (2010)

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Real-Time Service-Oriented Cloud Computing., , , and . SERVICES, page 473-478. IEEE Computer Society, (2010)Efficient ticket routing by resolution sequence mining., , , , and . KDD, page 605-613. ACM, (2008)Data Partitioning and Redundancy Management for Robust Multi-Tenancy SaaS., , , and . Int. J. Software and Informatics, 4 (3): 437-471 (2010)Ranking Mortgage Origination Applications Using Customer, Product, Environment and Workflow Attributes., , , , , and . IEEE CLOUD, page 198-205. IEEE, (2009)Towards a scalable and robust multi-tenancy SaaS., , , and . Internetware, page 8. ACM, (2010)Efficiently discovering critical workflows in scientific explorations., , and . Future Generation Comp. Syst., 25 (5): 577-585 (2009)OIC: Ontology-based intelligent customization framework for SaaS., , and . SOCA, page 1-8. IEEE Computer Society, (2010)EasyTicket: a ticket routing recommendation engine for enterprise problem resolution., , , , and . PVLDB, 1 (2): 1436-1439 (2008)Two-Tier Multi-tenancy Scaling and Load Balancing., , , and . ICEBE, page 484-489. IEEE Computer Society, (2010)SimSaaS: simulation software-as-a-service., , , and . SpringSim (ANSS), page 77-86. SCS/ACM, (2011)1-930638-56-6.