%0 Journal Article %1 journals/pvldb/ShaoCTYA08 %A Shao, Qihong %A Chen, Yi %A Tao, Shu %A Yan, Xifeng %A Anerousis, Nikos %D 2008 %J PVLDB %K dblp %N 2 %P 1436-1439 %T EasyTicket: a ticket routing recommendation engine for enterprise problem resolution. %U http://dblp.uni-trier.de/db/journals/pvldb/pvldb1.html#ShaoCTYA08 %V 1

@article{journals/pvldb/ShaoCTYA08, added-at = {2018-08-16T00:00:00.000+0200}, author = {Shao, Qihong and Chen, Yi and Tao, Shu and Yan, Xifeng and Anerousis, Nikos}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/241ef8a1f0a9acf0f790b30304abb2e60/dblp}, ee = {https://doi.org/10.14778/1454159.1454193}, interhash = {fd1ff823636e4400775fb23763093b6d}, intrahash = {41ef8a1f0a9acf0f790b30304abb2e60}, journal = {PVLDB}, keywords = {dblp}, number = 2, pages = {1436-1439}, timestamp = {2019-09-27T10:27:37.000+0200}, title = {EasyTicket: a ticket routing recommendation engine for enterprise problem resolution.}, url = {http://dblp.uni-trier.de/db/journals/pvldb/pvldb1.html#ShaoCTYA08}, volume = 1, year = 2008 }