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A Simple NLP-Based Approach to Support Onboarding and Retention in Open Source Communities.

, , , , and . ICSME, page 172-182. IEEE Computer Society, (2018)

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What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations., and . CoRR, (2019)ECrits - Visualizing Support Ticket Escalation Risk., , and . RE, page 452-455. IEEE Computer Society, (2017)Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession., , and . RE Workshops, page 7-11. IEEE, (2019)A Simple NLP-Based Approach to Support Onboarding and Retention in Open Source Communities., , , , and . ICSME, page 172-182. IEEE Computer Society, (2018)Towards a Live Anonymous Question Queue To Address Student Apprehension., , , and . CoRR, (2019)An Alternative Issue Tracking Dataset of Public Jira Repositories., , and . CoRR, (2022)Customer support ticket escalation prediction using feature engineering., , , and . Requir. Eng., 23 (3): 333-355 (2018)ECrits - Visualizing Support Ticket Escalation Risk., , and . CoRR, (2019)Predicting developers' IDE commands with machine learning., , and . MSR, page 82-85. ACM, (2018)What do Support Analysts Know About Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations., and . RE, page 362-371. IEEE Computer Society, (2017)