%0 Conference Paper %1 conf/re/MontgomeryRD17 %A Montgomery, Lloyd %A Reading, Emma %A Damian, Daniela E. %B RE %D 2017 %E Moreira, Ana %E Araújo, João %E Hayes, Jane %E Paech, Barbara %I IEEE Computer Society %K dblp %P 452-455 %T ECrits - Visualizing Support Ticket Escalation Risk. %U http://dblp.uni-trier.de/db/conf/re/re2017.html#MontgomeryRD17 %@ 978-1-5386-3191-1

@inproceedings{conf/re/MontgomeryRD17, added-at = {2018-11-02T00:00:00.000+0100}, author = {Montgomery, Lloyd and Reading, Emma and Damian, Daniela E.}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2f3ec3608861a8196e1b6ce17e5adf808/dblp}, booktitle = {RE}, crossref = {conf/re/2017}, editor = {Moreira, Ana and Araújo, João and Hayes, Jane and Paech, Barbara}, ee = {http://doi.ieeecomputersociety.org/10.1109/RE.2017.62}, interhash = {9d16100a44d76901263a084824764c97}, intrahash = {f3ec3608861a8196e1b6ce17e5adf808}, isbn = {978-1-5386-3191-1}, keywords = {dblp}, pages = {452-455}, publisher = {IEEE Computer Society}, timestamp = {2019-11-26T08:00:25.000+0100}, title = {ECrits - Visualizing Support Ticket Escalation Risk.}, url = {http://dblp.uni-trier.de/db/conf/re/re2017.html#MontgomeryRD17}, year = 2017 }