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Dealing with ghosts: Managing the user experience of autonomic computing., , , and . IBM Systems Journal, 42 (1): 177-188 (2003)On the roles of policies in computer systems management., , , and . Int. J. Hum.-Comput. Stud., 69 (6): 351-361 (2011)Segmentation of Display Space Interferes with Multitasking., and . INTERACT, IOS Press, (2003)How Physical Interaction Helps Performance in a Scrabble-like Task., and . CogSci, cognitivesciencesociety.org, (2015)Introduction to Service Science, Management, and Engineering (SSME) Minitrack., , and . HICSS, page 1240. IEEE Computer Society, (2014)Toward smarter service systems through service-oriented data analytics., , , , and . INDIN, page 936-941. IEEE, (2016)Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery., , , and . HCI (4), volume 5613 of Lecture Notes in Computer Science, page 504-513. Springer, (2009)Introduction to the Minitrack on Service Science., , and . HICSS, page 1. ScholarSpace / AIS Electronic Library (AISeL), (2019)Activity-based management of IT service delivery., , , and . CHIMIT, page 5. ACM, (2007)Expertise identification using email communications., , , and . CIKM, page 528-531. ACM, (2003)