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Developing and testing methods to determine the use of web sites: case study newspapers., , , , , and . Aslib Proceedings, 51 (5): 144-154 (1999)The characteristics of users and non-users of a kiosk information system., , and . Aslib Proceedings, 56 (1): 48-61 (2004)Improving the relevance of web menus using search logs: a BBCi case study., and . Aslib Proceedings, 58 (1/2): 118-128 (2006)Characterising and profiling health Web user and site types: going beyond "hits"., , and . Aslib Proceedings, 55 (5/6): 277-289 (2003)Establishing metrics for the evaluation of touch screen kiosks., , and . J. Inf. Sci., 27 (2): 61-71 (2001)"Search disclosure": Understanding digital information platform preference and location in a health environment., , , and . Journal of Documentation, 59 (5): 523-539 (2003)Broadband nursing: A multi-method evaluation of a one-way video-conferencing health information and advice service: "InVision"., , , and . Journal of Documentation, 59 (3): 341-358 (2003)Digital information consumers, players and purchasers: information seeking behaviour in the new digital interactive environment., , , , , and . Aslib Proceedings, 55 (1/2): 23-31 (2003)Health kiosk use: a national comparative study., , and . Aslib Proceedings, 53 (4): 130-140 (2001)Digital interactive television: health information platform of the future?, , , and . Aslib Proceedings, 55 (5/6): 346-356 (2003)