Empathy at the heart of customer experience : A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience
%0 Journal Article
%1 lehnert2024empathy
%A Lehnert, Leon
%A Kühnl, Christina
%D 2024
%I Wiley
%J Psychology & marketing
%K oa ubs_10011 ubs_20016 ubs_30148 ubs_40257 unibibliografie wos
%N 2
%P 332-358
%R 10.1002/mar.22130
%T Empathy at the heart of customer experience : A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience
%V 42
@article{lehnert2024empathy,
added-at = {2025-03-18T14:53:59.000+0100},
affiliation = {Lehnert, L (Corresponding Author), Univ Stuttgart, Sch Management, Dept 6, Mkt Dept, Keplerstr 17, D-70174 Stuttgart, Germany.
Lehnert, Leon; Kuehnl, Christina, Univ Stuttgart, Sch Management, Dept 6, Mkt Dept, Keplerstr 17, D-70174 Stuttgart, Germany.},
author = {Lehnert, Leon and Kühnl, Christina},
biburl = {https://puma.ub.uni-stuttgart.de/bibtex/23901279bc6ac2b9e231b70ea12c3a30a/unibiblio},
doi = {10.1002/mar.22130},
interhash = {9c342c521e1927502a540a2482742766},
intrahash = {3901279bc6ac2b9e231b70ea12c3a30a},
issn = {{0742-6046} and {1520-6793}},
journal = {Psychology & marketing},
keywords = {oa ubs_10011 ubs_20016 ubs_30148 ubs_40257 unibibliografie wos},
language = {eng},
number = 2,
pages = {332-358},
publisher = {Wiley},
research-areas = {Business \& Economics; Psychology},
timestamp = {2025-03-18T14:53:59.000+0100},
title = {Empathy at the heart of customer experience : A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience},
unique-id = {WOS:001326634900001},
volume = 42,
year = 2024
}
