%0 Journal Article %1 journals/misq/HsiehRPZ12 %A Hsieh, J. J. Po-An %A Rai, Arun %A Petter, Stacie %A Zhang, Ting %D 2012 %J MIS Quarterly %K dblp %N 4 %P 1065-1080 %T Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality. %U http://dblp.uni-trier.de/db/journals/misq/misq36.html#HsiehRPZ12 %V 36

@article{journals/misq/HsiehRPZ12, added-at = {2012-11-22T00:00:00.000+0100}, author = {Hsieh, J. J. Po-An and Rai, Arun and Petter, Stacie and Zhang, Ting}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2a3275414aedf4f1eef38696c4303dd99/dblp}, ee = {http://misq.org/impact-of-user-satisfaction-with-mandated-crm-use-on-employee-service-quality.html}, interhash = {b7c5a86566ff86ea0a2d4e8e99c57121}, intrahash = {a3275414aedf4f1eef38696c4303dd99}, journal = {MIS Quarterly}, keywords = {dblp}, number = 4, pages = {1065-1080}, timestamp = {2016-02-02T09:00:35.000+0100}, title = {Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality.}, url = {http://dblp.uni-trier.de/db/journals/misq/misq36.html#HsiehRPZ12}, volume = 36, year = 2012 }