%0 Conference Paper %1 conf/icac/GuptaPM08 %A Gupta, Rajeev %A Prasad, K. Hima %A Mohania, Mukesh K. %B ICAC %D 2008 %E Strassner, John %E Dobson, Simon A. %E Fortes, José A. B. %E Goswami, Kumar K. %I IEEE Computer Society %K dblp %P 141-150 %T Automating ITSM Incident Management Process. %U http://dblp.uni-trier.de/db/conf/icac/icac2008.html#GuptaPM08 %@ 978-0-7695-3175-5

@inproceedings{conf/icac/GuptaPM08, added-at = {2016-01-28T00:00:00.000+0100}, author = {Gupta, Rajeev and Prasad, K. Hima and Mohania, Mukesh K.}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2831b4077e3f0335adb80d61f30bb9797/dblp}, booktitle = {ICAC}, crossref = {conf/icac/2008}, editor = {Strassner, John and Dobson, Simon A. and Fortes, José A. B. and Goswami, Kumar K.}, ee = {http://doi.ieeecomputersociety.org/10.1109/ICAC.2008.22}, interhash = {abf51e9ad5da5502b4a7deb100851dea}, intrahash = {831b4077e3f0335adb80d61f30bb9797}, isbn = {978-0-7695-3175-5}, keywords = {dblp}, pages = {141-150}, publisher = {IEEE Computer Society}, timestamp = {2016-02-02T15:43:15.000+0100}, title = {Automating ITSM Incident Management Process.}, url = {http://dblp.uni-trier.de/db/conf/icac/icac2008.html#GuptaPM08}, year = 2008 }