%0 Journal Article %1 journals/msom/GansZ07 %A Gans, Noah %A Zhou, Yong-Pin %D 2007 %J Manufacturing & Service Operations Management %K dblp %N 1 %P 33-50 %T Call-Routing Schemes for Call-Center Outsourcing. %U http://dblp.uni-trier.de/db/journals/msom/msom9.html#GansZ07 %V 9

@article{journals/msom/GansZ07, added-at = {2010-05-28T00:00:00.000+0200}, author = {Gans, Noah and Zhou, Yong-Pin}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/28622f471ea48788e58873d8078c0ea26/dblp}, ee = {http://dx.doi.org/10.1287/msom.1060.0119}, interhash = {78eb0dce97d708a7aab79c3ec8227940}, intrahash = {8622f471ea48788e58873d8078c0ea26}, journal = {Manufacturing & Service Operations Management}, keywords = {dblp}, number = 1, pages = {33-50}, timestamp = {2016-02-02T10:01:58.000+0100}, title = {Call-Routing Schemes for Call-Center Outsourcing.}, url = {http://dblp.uni-trier.de/db/journals/msom/msom9.html#GansZ07}, volume = 9, year = 2007 }