%0 Journal Article %1 journals/msom/ArmonyPS09 %A Armony, Mor %A Plambeck, Erica L. %A Seshadri, Sridhar %D 2009 %J Manufacturing & Service Operations Management %K dblp %N 1 %P 19-32 %T Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). %U http://dblp.uni-trier.de/db/journals/msom/msom11.html#ArmonyPS09 %V 11

@article{journals/msom/ArmonyPS09, added-at = {2010-03-05T00:00:00.000+0100}, author = {Armony, Mor and Plambeck, Erica L. and Seshadri, Sridhar}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/200672d88a6c57927cf1f028b71a04592/dblp}, ee = {http://dx.doi.org/10.1287/msom.1070.0194}, interhash = {1e3c83bd27d8eb8b5c0fb8c65a04ed81}, intrahash = {00672d88a6c57927cf1f028b71a04592}, journal = {Manufacturing & Service Operations Management}, keywords = {dblp}, number = 1, pages = {19-32}, timestamp = {2016-02-02T10:01:55.000+0100}, title = {Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV).}, url = {http://dblp.uni-trier.de/db/journals/msom/msom11.html#ArmonyPS09}, volume = 11, year = 2009 }