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An Analysis of the Adoption of Digital Health Records Under Switching Costs., , and . Information Systems Research, 22 (3): 491-503 (2011)Online Intermediary as a Channel for Selling Quality-Differentiated Services., , and . Decis. Sci., 46 (1): 37-62 (2015)Optimal Multi-Channel Delivery of Expertise: An Economic Analysis.. Int. J. Electronic Commerce, 11 (3): 89-105 (2007)The Future of Personal Health Records in the Presence of Misaligned Incentives., , and . CAIS, (2012)Privacy, Customization, and Cross-Selling of Information., , and . J. Organ. Comput. Electron. Commer., 19 (2): 112-132 (2009)Productivity and Performance Effects of IT-enabled Reengineering: A Firm-level Analysis., , and . ECIS, page 985-993. University of St. Gallen, (2007)Fundraising and the Internet., , , and . AMCIS, page 86. Association for Information Systems, (2007)A cross-cultural comparison of information privacy concerns in Singapore, Sweden and the United States., , and . ICEC, page 4:1-4:5. ACM, (2016)Optimal Staffing Policy and Telemedicine., , and . AMCIS, page 48. Association for Information Systems, (2007)Second opinions and online consultations., , and . Decis. Support Syst., 42 (3): 1747-1758 (2006)