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Third-Party Call Control in H.323 Networks - A Case Study.

, , , , , , and . ICN (2), volume 2094 of Lecture Notes in Computer Science, page 559-569. Springer, (2001)

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On compositionality and Petri nets in protocol engineering., and . PSTV, volume 38 of IFIP Conference Proceedings, page 71-86. Chapman & Hall, (1995)Modeling and simulation of a pacing engine for proactive campaigns in contact center environment., , and . SpringSim, page 249-255. SCS/ACM, (2008)Feature Interaction Problem in Computer-Telephony Integration Systems., , and . FIW, page 73-77. IOS Press, (1998)Third-Party Call Control in H.323 Networks - A Case Study., , , , , , and . ICN (2), volume 2094 of Lecture Notes in Computer Science, page 559-569. Springer, (2001)XML-based multimodal interaction framework for contact center applications., , and . WWW, page 1349-1350. ACM, (2007)PN3-Editor: Compositional Petri Net Editor for Protocol Specification., , and . MASCOTS, page 325-328. IEEE Computer Society, (1995)Xml based Framework for Contact Center Applications., , and . WEBIST (1), page 443-450. INSTICC Press, (2007)Formal Model, Language and Tools for Design Agent's Scenarios in Call Center Systems., , and . HICSS, IEEE Computer Society, (1999)Compositional Petri Net Approach to the Development of Concurrent and Distributed Systems., , and . Programming and Computer Software, 27 (6): 309-319 (2001)A Graphical Petri Net Based Editor for a Visualization of Distributed and Parallel Systems., , , and . CONPAR, volume 634 of Lecture Notes in Computer Science, page 847-848. Springer, (1992)