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Case Construction for Mining Supply Chain Processes., , and . BIS, volume 21 of Lecture Notes in Business Information Processing, page 181-192. Springer, (2009)Qualitätsmanagement zur Steuerung von IT-Prozessen auf der Basis von Referenzmodellen und Process Mining., and . HMD - Praxis Wirtschaftsinform., (2009)subsequently labeled as volume 46 number 2 by Springer.Measuring the Compliance of Processes with Reference Models., , and . OTM Conferences (1), volume 5870 of Lecture Notes in Computer Science, page 76-93. Springer, (2009)Continuous Quality Improvement of IT Processes based on Reference Models and Process Mining., and . AMCIS, page 786. Association for Information Systems, (2009)Impact of Data Aggregation on the Significance of Process Mining Results: An Experimental Evaluation.. WETICE, page 247-248. IEEE Computer Society, (2008)Optimization of Service Delivery through Continual Process Improvement: A Case Study., , and . ISSS/BPSC, volume P-177 of LNI, page 94-107. GI, (2010)Process Mining of RFID-Based Supply Chains., , and . CEC, page 285-292. IEEE Computer Society, (2009)