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The Effects of Process and Outcome Similarity on Users' Evaluations of Decision Aids., , and . Decision Sciences, 39 (2): 175-211 (2008)Information Technology Mediated Customer Service: A Functional Perspective., , and . ICIS, Association for Information Systems, (2005)The strategic knowledge-based dependency diagrams: a tool for analyzing strategic knowledge dependencies for the purposes of understanding and communicating., and . Information Technology and Management, 10 (2-3): 103-121 (2009)A Comparison of Sentiment Analysis Tools., , and . AMCIS, Association for Information Systems, (2018)The Antecedents of Customer Self-Disclosure to Online Virtual Advisors., , and . ICIS, page 2. Association for Information Systems, (2009)Different Views and Evaluations of IT Artifacts., and . ICIS, Association for Information Systems, (2015)The Adoption and Use of IT Artifacts: A New Interaction-Centric Model for the Study of User-Artifact Relationships., and . J. AIS, 10 (9): 2 (2009)Effective Online Ads: The Role of Placement and Animation., , and . ICIS, Association for Information Systems, (2013)Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success., , and . Information Systems Research, 19 (2): 161-181 (2008)Empirical Evaluation of Automated Sentiment Analysis as a Decision Aid., and . ICIS, Association for Information Systems, (2016)