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Stochastic Optimization for Adaptive Labor Staffing in Service Systems.

, , , , and . ICSOC, volume 7084 of Lecture Notes in Computer Science, page 487-494. Springer, (2011)

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COBOTS - A Cognitive Multi-Bot Conversational Framework for Technical Support., , , and . AAMAS, page 597-604. International Foundation for Autonomous Agents and Multiagent Systems Richland, SC, USA / ACM, (2018)Neev: A cognitive support agent for content improvement in hardware tickets., , , and . IM, page 239-246. IEEE, (2017)Using Semantic Role Knowledge for Relevance Ranking of Key Phrases in Documents: An Unsupervised Approach., , and . CoRR, (2019)Stochastic Optimization for Adaptive Labor Staffing in Service Systems., , , , and . ICSOC, volume 7084 of Lecture Notes in Computer Science, page 487-494. Springer, (2011)Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships., , , and . ICSOC, volume 8274 of Lecture Notes in Computer Science, page 131-145. Springer, (2013)"Learning Relevance" as a Service for Improving Search Results in Technical Discussion Forums., , , and . ICWS, page 684-691. IEEE, (2017)A Method for Assessing Influence Relationships among KPIs of Service Systems., , , and . ICSOC, volume 7636 of Lecture Notes in Computer Science, page 191-205. Springer, (2012)Citicafe: conversation-based intelligent platform for citizen engagement., , , , , and . COMAD/CODS, page 180-189. ACM, (2018)Simulation-based evaluation of dispatching policies in service systems., , and . Winter Simulation Conference, page 779-791. IEEE, (2011)Anomaly Detection Using Program Control Flow Graph Mining From Execution Logs., , , , and . KDD, page 215-224. ACM, (2016)