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DEMO-Based Service Level Agreements., and . IESS, volume 103 of Lecture Notes in Business Information Processing, page 227-242. Springer, (2012)Identifying Services from a Service Provider and Customer Perspectives., , and . IC3K, volume 348 of Communications in Computer and Information Science, page 307-322. Springer, (2011)Using DEMO to Objectify Metamodel Evolution., , , and . KEOD, page 493-500. SciTePress, (2015)978-989-758-158-8.Applying DEMO-based SLAs to cloud services., , and . JoSSR, 5 (2): 95-123 (2013)Costing as a Service., , , and . ICEIS (3), page 173-181. SciTePress, (2015)Demo-based Cost Model., , and . KEOD, page 431-441. SciTePress, (2013)Automated Business Process Management., , , and . IESS, volume 247 of Lecture Notes in Business Information Processing, page 287-298. Springer, (2016)Closing Service Quality Gaps Using Dynamic Service Level Agreements., and . IJISMD, 7 (2): 48-71 (2016)Analysis of Business Processes with Enterprise Ontology and Process Mining., , , , and . EEWC, volume 211 of Lecture Notes in Business Information Processing, page 82-95. Springer, (2015)Using event logs and the Ψ-theory to analyse business processes., , , and . SAC, page 1195-1202. ACM, (2015)