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Visual summarization of incidents in the context of service delivery factories., , , , , , and . IHC, page 300-303. Brazilian Computer Society / ACM, (2013)Knowledge and information and needs of system administrators in IT service factories., , and . IHC+CLIHC, page 81-90. Brazilian Computer Society / ACM, (2011)Approximate World Models: Incorporating Qualitative and Linguistic Information into Vision Systems., and . AAAI/IAAI, Vol. 2, page 1116-1123. AAAI Press / The MIT Press, (1996)0-262-51091-X.Using Symbiotic Displays to View Sensitive Information in Public., , , , , and . PerCom, page 139-148. IEEE Computer Society, (2005)Service Systems as Customer-Intensive Systems and Its Implications for Service Science and Engineering.. HICSS, page 117. IEEE Computer Society, (2008)To Frame or Not to Frame: The Role and Design of Frameless Displays in Ubiquitous Applications., and . UbiComp, volume 3660 of Lecture Notes in Computer Science, page 340-357. Springer, (2005)Intelligent Studios Modeling Space and Action to Control TV Cameras., and . Applied Artificial Intelligence, 11 (4): 285-305 (1997)The KidsRoom., , , , , , , , and . Commun. ACM, 43 (3): 60-61 (2000)Large-Scale Multi-agent-Based Modeling and Simulation of Microblogging-Based Online Social Network., , , , , , and . MABS, volume 8235 of Lecture Notes in Computer Science, page 17-33. Springer, (2013)Bottester: Testing Conversational Systems with Simulated Users., , , and . IHC, page 73:1-73:4. ACM, (2017)