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An Exact Solution for the State Probabilities of the Multi-Class, Multi-Server Queue with Preemptive Priorities., , and . Queueing Syst., 50 (1): 81-107 (2005)Integrated planning of spare parts and service engineers with partial backlogging., , , , and . OR Spectrum, 39 (3): 711-748 (2017)Reducing Costs of Spare Parts Supply Systems via Static Priorities., , and . APJOR, 26 (4): 559-585 (2009)An e-learning mobile system to generate illustrations for Arabic text., , , and . EDUCON, page 184-191. IEEE, (2016)Joint queue length distribution of multi-class, single-server queues with preemptive priorities., , , and . Queueing Syst., 81 (4): 379-395 (2015)Joint optimization of redundancy level and spare part inventories., and . Rel. Eng. & Sys. Safety, (2016)Simulation based particle swarm optimization of cross-training policies in spare parts supply systems., , , and . ICACI, page 60-65. IEEE, (2017)Approximations for Markovian multi-class queues with preemptive priorities., , and . Oper. Res. Lett., 32 (3): 273-282 (2004)On Markovian Multi-Class, Multi-Server Queueing., and . Queueing Syst., 43 (4): 307-328 (2003)Locating repair shops in a stochastic environment., , and . Computers & OR, (2006)