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Towards Social CRM - Scoping the Concept and Guiding Research., and . Bled eConference, page 14. (2013)Transitioning to an Omnichannel Approach: A Dynamic Capability Perspective., , and . ICIS, Association for Information Systems, (2016)Einordnung und Terminologie des Software Reengineering., , , , , and . Informatik Spektrum, 19 (4): 191-195 (1996)Deploying the business case to reduce the risk of large scale data warehousing., and . IRMA Conference, page 46-50. IDEA Group Publishing, (2000)Evaluating Social CRM Performance: An Organizational Perspective., , , and . PACIS, page 214. (2015)Design of New Business Models for Service Integrators by Creating Information-Driven Value Webs Based on Customers' Collective Intelligence., , , and . HICSS, page 1-10. IEEE Computer Society, (2009)Qualitative Anforderungen an Informationsobjekte bei der Datenintegration.. EAI, volume 141 of CEUR Workshop Proceedings, CEUR-WS.org, (2005)Prerequisites, effects and opportunities of Internet-distributed software development., and . IFIP World Conference on IT Tools, page 225-234. Chapman & Hall, (1996)Management Middleware for Integrating Decentralized Heterogeneous Corporations., , and . HICSS, IEEE Computer Society, (2000)Data warehouse schemas: a software engineering approach towards an efficient modeling of complex, dynamic conceptual schemas., and . IRMA Conference, page 51-56. IDEA Group Publishing, (2000)