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Critical success factors for a customer relationship management strategy.

, , , and . Information & Software Technology, 49 (8): 913-945 (2007)

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Human Perspective in System Development Quality., , , and . AMCIS, page 460. Association for Information Systems, (2006)A metrics proposal to evaluate software internal quality with scenarios., , , and . ICEIS (1), page 558-563. (2007)R-Tool: A Supporting Tool for a Quality Oriented Reuse Strategy., , , and . ICEIS (3), page 599-602. (2007)Critical Success Factors for Managing Systems Integration., , and . IS Management, 23 (2): 56-75 (2006)Evaluation of Environments for Portals Development: A Case Study., , , and . IS Management, 19 (2): 70-84 (2002)Integration of Systemic Quality and the Balanced Scorecard., , , , and . IS Management, 20 (1): 66-81 (2003)Critical success factors for a customer relationship management strategy., , , and . Information & Software Technology, 49 (8): 913-945 (2007)Selection Criteria for Software Development Tools for SMEs - SMEs and Cooperatives in Venezuela., , , and . ICEIS (3-1), page 252-255. (2008)UML-Based Business Process Reengineering (BPR-UML) Applied to IT Outsourcing., , , and . ICEIS (3), page 546-550. (2006)A Model for Productivity and Systemic Quality for Systems Development Process., , , and . AMCIS, page 319. Association for Information Systems, (2005)