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Requirements on Quality Specification Posed by Service Orientation.

, and . DSOM, volume 3278 of Lecture Notes in Computer Science, page 1-14. Springer, (2004)

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When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management., , and . Managing Development and Application of Digital Technologies, Springer, (2006)A case-driven methodology for applying the MNM service model., , , , , , and . NOMS, page 697-710. IEEE, (2002)Dienstgütebehandlung im Dienstlebenszyklus: von der formalen Spezifikation zur rechnergestützten Umsetzung.. Ludwig Maximilians University Munich, (2004)The MNM service model - Refined views on generic service management., , , , , and . Journal of Communications and Networks, 3 (4): 297-306 (2001)Aachen-Münchener Teleteaching unter Best-Effort-Bedingungen., , , and . Praxis der Informationsverarbeitung und Kommunikation, 23 (3): 156-163 (2000)Requirements Engineering und IT Service Management - Ansatzpunte einer integrierten Sichtweise., , and . Modellierung, volume P-82 of LNI, page 51-66. GI, (2006)Towards generic Service Management Concepts - A Service Model Based Approach., , , , , , , , and . Integrated Network Management, page 719-732. IEEE, (2001)Requirements on Quality Specification Posed by Service Orientation., and . DSOM, volume 3278 of Lecture Notes in Computer Science, page 1-14. Springer, (2004)CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management., , , and . DSOM, volume 4269 of Lecture Notes in Computer Science, page 269-280. Springer, (2006)