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Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality.

M. Radford, L. Connaway, J. Pomerantz, S. Oh, J. Oh, C. Shah, and R. Gazan. ASIST, volume 46 of Proc. Assoc. Inf. Sci. Technol., page 1-4. Wiley, (2009)

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L. Ahlgrimm

Lisa-Marie Krauß University of Stuttgart

Marie Leimkühler University of Stuttgart

Lisa-Marie Michels University of Stuttgart

Marie Elise Schwahn University of Stuttgart

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The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project.M. Radford. Library Trends, 55 (1): 46-64 (2006)Slavoj Žižek, Rex Libris, and the Traumatic Real: Representations of the library and the librarian in a modern comic book series.G. Radford, M. Radford, and M. Alpert. Journal of Documentation, 71 (6): 1265-1288 (2015)"They basically like destroyed the school one day": On Newer App Features and Cyberbullying in Schools.V. Singh, M. Radford, Q. Huang, and S. Furrer. CSCW, page 1210-1216. ACM, (2017)Convergence and synergy: Social Q&A meets virtual reference services.M. Radford, L. Connaway, and C. Shah. ASIST, volume 49 of Proc. Assoc. Inf. Sci. Technol., page 1-8. Wiley, (2012)Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality.M. Radford, L. Connaway, J. Pomerantz, S. Oh, J. Oh, C. Shah, and R. Gazan. ASIST, volume 46 of Proc. Assoc. Inf. Sci. Technol., page 1-4. Wiley, (2009)Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision to Initiate a Reference Encounter.M. Radford. Library Trends, (1998)"How much change do you get from 40$?" - Analyzing and addressing failed questions on social Q&A.C. Shah, M. Radford, L. Connaway, E. Choi, and V. Kitzie. ASIST, volume 49 of Proc. Assoc. Inf. Sci. Technol., page 1-10. Wiley, (2012)Stepping stones to synergy: Social Q&A and virtual reference ASIST 2011 panel.M. Radford, C. Shah, L. Mon, and R. Gazan. ASIST, volume 48 of Proc. Assoc. Inf. Sci. Technol., page 1-4. Wiley, (2011)Shaping the future realities of virtual reference.M. Radford, L. Connaway, and J. Pomerantz. ASIST, volume 43 of Proc. Assoc. Inf. Sci. Technol., page 1-8. Wiley, (2006)Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference.M. Radford. J. Assoc. Inf. Sci. Technol., 57 (8): 1046-1059 (2006)