Exploring affective states and trust in a faulty chatbot. Human Factors and Ergonomics Society Europe Chapter – Annual Meeting 2024, 7, 2024. [PUMA: chatbots myown interaction emotions technology trust]
"Special offer! Wanna buy a trout?" - Modeling user interruption and resumption strategies with ACT-R. Cognitive Processing, (15(Suppl.1)):S24, Springer Nature, 2014. [PUMA: myown modeling cognition interaction mobile]
Customer response to interactional service experience The role of interaction environment. JOURNAL OF SERVICE MANAGEMENT, (27)5:704-729, EMERALD GROUP PUBLISHING LTD, HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND, 2016. [PUMA: Customer-employee {Causal attribution; environment; interactional negative Positive Interaction experience} interaction; and service]
VA(2): A Visual Analytics Approach for // Evaluating Visual Analytics Applications. IEEE TRANSACTIONS ON VISUALIZATION AND COMPUTER GRAPHICS, (22)1:61-70, IEEE COMPUTER SOC, 10662 LOS VAQUEROS CIRCLE, PO BOX 3014, LOS ALAMITOS, CA 90720-1314 USA, Januar 2016. [PUMA: analytics; evaluation; tracking; aloud; {visual logs; eye thinking qualitative series time interaction data}]