hermann > service | PUMA

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1Service für Forschende
Die Forschungsabteilung in der Zentralen Universitätsverwaltung unterstützt Sie gemeinsam mit den Forschungsreferentinnen und -referenten der Fakultäten entlang des gesamten Forschungsprozesses – und darüber hinaus.
8 years ago by @hermann
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forschung
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forschungservice
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2Customer response to interactional service experience The role of interaction environment
C. Albrecht, S. Hattula, T. Bornemann, and W. Hoyer. JOURNAL OF SERVICE MANAGEMENT, 27 (5): 704-729 (2016)
8 years ago by @hermann
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Customer-employee
Interaction
Positive
and
attribution;
environment;
experience}
interaction;
interactional
negative
service
{Causal
Customer-employeeInteractionPositiveandattribution;environment;experience}interaction;interactionalnegativeservice{Causal
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