QFD for Customer-Focused Requirements Engineering. Mini-Tutorial
G. Herzwurm, S. Schockert, and W. Pietsch. Proceedings. 11th IEEE International Requirements Engineering Conference, 2003., page 330-338. Los Alamitos, IEEE Computer Society, IEEE Computer Society Press, (September 2003)
DOI: 10.1109/ICRE.2003.1232777