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%0 Journal Article
%1 journals/msom/MehrotraRRZ12
%A Mehrotra, Vijay
%A Ross, Kevin
%A Ryder, Geoffrey S.
%A Zhou, Yong-Pin
%D 2012
%J Manufacturing & Service Operations Management
%K dblp
%N 1
%P 66-81
%T Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers.
%U http://dblp.uni-trier.de/db/journals/msom/msom14.html#MehrotraRRZ12
%V 14
@article{journals/msom/MehrotraRRZ12,
added-at = {2012-09-13T00:00:00.000+0200},
author = {Mehrotra, Vijay and Ross, Kevin and Ryder, Geoffrey S. and Zhou, Yong-Pin},
biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2afc30e1d838cae544ca62c1a04c3b994/dblp},
ee = {http://dx.doi.org/10.1287/msom.1110.0349},
interhash = {cff95a1716b270174420093ff53ac62c},
intrahash = {afc30e1d838cae544ca62c1a04c3b994},
journal = {Manufacturing & Service Operations Management},
keywords = {dblp},
number = 1,
pages = {66-81},
timestamp = {2016-02-02T10:01:56.000+0100},
title = {Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers.},
url = {http://dblp.uni-trier.de/db/journals/msom/msom14.html#MehrotraRRZ12},
volume = 14,
year = 2012
}
