%0 Journal Article %1 journals/jkm/KohGTA05 %A Koh, S. C. Lenny %A Gunasekaran, Angappa %A Thomas, A. %A Arunachalam, Subramaniam %D 2005 %J J. Knowledge Management %K dblp %N 4 %P 56-69 %T The application of knowledge management in call centres. %U http://dblp.uni-trier.de/db/journals/jkm/jkm9.html#KohGTA05 %V 9

@article{journals/jkm/KohGTA05, added-at = {2013-11-24T00:00:00.000+0100}, author = {Koh, S. C. Lenny and Gunasekaran, Angappa and Thomas, A. and Arunachalam, Subramaniam}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2d7d36b39b57deb9ea8e82dae6f652d98/dblp}, ee = {http://dx.doi.org/10.1108/13673270510610332}, interhash = {c6aff9d9572f16747704ab6bf29a101a}, intrahash = {d7d36b39b57deb9ea8e82dae6f652d98}, journal = {J. Knowledge Management}, keywords = {dblp}, number = 4, pages = {56-69}, timestamp = {2016-02-02T09:01:40.000+0100}, title = {The application of knowledge management in call centres.}, url = {http://dblp.uni-trier.de/db/journals/jkm/jkm9.html#KohGTA05}, volume = 9, year = 2005 }