%0 Conference Paper %1 conf/usm/LangerN00 %A Langer, Michael %A Nerb, Michael %B USM %D 2000 %E Linnhoff-Popien, Claudia %E Hegering, Heinz-Gerd %I Springer %K dblp %P 244-257 %T Customer Service Management: An Information Model for Communication Services. %U http://dblp.uni-trier.de/db/conf/usm/usm2000.html#LangerN00 %V 1890 %@ 3-540-41024-4

@inproceedings{conf/usm/LangerN00, added-at = {2017-05-21T00:00:00.000+0200}, author = {Langer, Michael and Nerb, Michael}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/223db457562ec74c77d113112fd171168/dblp}, booktitle = {USM}, crossref = {conf/usm/2000}, editor = {Linnhoff-Popien, Claudia and Hegering, Heinz-Gerd}, ee = {https://doi.org/10.1007/10722515_20}, interhash = {77cb92b422c6c07ca5532388f509c974}, intrahash = {23db457562ec74c77d113112fd171168}, isbn = {3-540-41024-4}, keywords = {dblp}, pages = {244-257}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2019-09-27T18:55:55.000+0200}, title = {Customer Service Management: An Information Model for Communication Services.}, url = {http://dblp.uni-trier.de/db/conf/usm/usm2000.html#LangerN00}, volume = 1890, year = 2000 }