%0 Journal Article %1 journals/jossr/WangWMQ10 %A Wang, Guangping %A Wang, Jianling %A Ma, Xiaoqin %A Qiu, Robin G. %D 2010 %J JoSS %K dblp %N 1 %P 1-23 %T The effect of standardization and customization on service satisfaction. %U http://dblp.uni-trier.de/db/journals/jossr/jossr2.html#WangWMQ10 %V 2

@article{journals/jossr/WangWMQ10, added-at = {2012-05-21T00:00:00.000+0200}, author = {Wang, Guangping and Wang, Jianling and Ma, Xiaoqin and Qiu, Robin G.}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2b93dfa3ebf07a40e6f7aa9b83f740f54/dblp}, ee = {http://dx.doi.org/10.1007/s12927-010-0001-3}, interhash = {5f5cbdf12f5f37ac6e8770d131c0324c}, intrahash = {b93dfa3ebf07a40e6f7aa9b83f740f54}, journal = {JoSS}, keywords = {dblp}, number = 1, pages = {1-23}, timestamp = {2016-02-02T05:51:03.000+0100}, title = {The effect of standardization and customization on service satisfaction.}, url = {http://dblp.uni-trier.de/db/journals/jossr/jossr2.html#WangWMQ10}, volume = 2, year = 2010 }