Service Performance: The Intangible Drivers of Service Success
D. Robers, H. Simon, M. Tilebein, and R. Gleich. Practitioner Track – International Symposium on Services Science (ISSS'09). Leipziger Beiträge zur Informatik, Leipzig, Germany, 23rd-25th Mar 2009, volume XVI of Leipziger Beiträge zur Informatik, Universität Leipzig, Leipzig, (2009)
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%0 Book Section
%1 robers2009service
%A Robers, D
%A Simon, H
%A Tilebein, M
%A Gleich, R
%B Practitioner Track – International Symposium on Services Science (ISSS'09). Leipziger Beiträge zur Informatik, Leipzig, Germany, 23rd-25th Mar 2009
%C Leipzig
%D 2009
%E Fähnrich, K.-P
%E Alt, R
%E Franczyk, B
%I Universität Leipzig
%K 0_inKonferenzband gleich robers simon tilebein
%P 151-162
%T Service Performance: The Intangible Drivers of Service Success
%V XVI
%@ 978–3-941608–03-0
@incollection{robers2009service,
added-at = {2019-09-23T15:31:41.000+0200},
address = {Leipzig},
author = {Robers, D and Simon, H and Tilebein, M and Gleich, R},
biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2e4f6d4bfcb1e621f89d4220bb70d3a03/ids},
booktitle = {Practitioner Track – International Symposium on Services Science (ISSS'09). Leipziger Beiträge zur Informatik, Leipzig, Germany, 23rd-25th Mar 2009},
editor = {Fähnrich, K.-P and Alt, R and Franczyk, B},
eventdate = {23rd-25th March 2009},
eventtitle = {International Symposium on Services Science (ISSS’09)},
interhash = {0bc81fa75849d04ba6e336db6b11fd17},
intrahash = {e4f6d4bfcb1e621f89d4220bb70d3a03},
isbn = {978–3-941608–03-0},
keywords = {0_inKonferenzband gleich robers simon tilebein},
pages = {151-162},
publisher = {Universität Leipzig},
series = {Leipziger Beiträge zur Informatik},
timestamp = {2023-06-22T09:29:56.000+0200},
title = {Service Performance: The Intangible Drivers of Service Success},
venue = {Leipzig, Germanys},
volume = {XVI},
year = 2009
}
