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    1Service für Forschende
     

    Die Forschungsabteilung in der Zentralen Universitätsverwaltung unterstützt Sie gemeinsam mit den Forschungsreferentinnen und -referenten der Fakultäten entlang des gesamten Forschungsprozesses – und darüber hinaus.
    9 years ago by @hermann
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    • forschung
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      2Customer response to interactional service experience The role of interaction environment
       

      C. Albrecht, S. Hattula, T. Bornemann, and W. Hoyer. JOURNAL OF SERVICE MANAGEMENT, 27 (5): 704-729 (2016)
      9 years ago by @hermann
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        Customer-employee{Causalattribution;environment;interactionalnegativePositiveInteractionexperience}interaction;andservice
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      simtech

      SimTech

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      Please include the acknowledgement in publications for those who are funded by our Cluster of Excellence: Funded by Deutsche Forschungsgemeinschaft (DFG, German Research Foundation) under Germany's Excellence Strategy - EXC 2075 - 390740016

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      • + | {Causal
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