{"421b550e57e040a390320f6a70cff377iris":{"DOI":"","ISBN":"","ISSN":"","URL":"","abstract":"","annote":"","author":[{"family":"Berberena","given":"Tabea"},{"family":"Wirzberger","given":"Maria"}],"citation-label":"berberena2024exploring","collection-editor":[],"collection-title":"","container-author":[],"container-title":"Human Factors and Ergonomics Society Europe Chapter – Annual Meeting 2024","documents":[],"edition":"","editor":[],"event-date":{"date-parts":[["2024"]],"literal":"2024"},"event-place":"","id":"421b550e57e040a390320f6a70cff377iris","interhash":"313cf48a90d09d94e96920e05414f7ca","intrahash":"421b550e57e040a390320f6a70cff377","issue":"","issued":{"date-parts":[["2024"]],"literal":"2024"},"keyword":"srf_iris iris reflection","note":"","number":"","page":"7","page-first":"7","publisher":"","publisher-place":"","status":"","title":"Exploring affective states and trust in a faulty chatbot","type":"paper-conference","username":"iris","version":"","volume":""},"0ce0bd59c12f5ce039ac66e7333c7cc1iris":{"DOI":"","ISBN":"","ISSN":"","URL":"","abstract":"","annote":"","author":[{"family":"Berberena","given":"Tabea"},{"family":"Wirzberger","given":"Maria"}],"citation-label":"berberena2024momentary","collection-editor":[],"collection-title":"","container-author":[],"container-title":"53rd Congress of the German Society for Psychology / 15th Congress of the Austrian Psychological Society","documents":[],"edition":"","editor":[],"event-date":{"date-parts":[["2024"]],"literal":"2024"},"event-place":"","id":"0ce0bd59c12f5ce039ac66e7333c7cc1iris","interhash":"53dae403ef86d0bb2dac2c4c1e8ec51e","intrahash":"0ce0bd59c12f5ce039ac66e7333c7cc1","issue":"","issued":{"date-parts":[["2024"]],"literal":"2024"},"keyword":"srf_iris iris reflection","note":"","number":"","page":"","page-first":"","publisher":"","publisher-place":"","status":"","title":"Momentary emotional states and trust in a faulty chatbot: An experimental study","type":"paper-conference","username":"iris","version":"","volume":""},"7215cd310abc7fc509eea0b27a6075a2iris":{"DOI":"","ISBN":"","ISSN":"","URL":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4924934","abstract":"Chatbots have become increasingly prevalent in our daily lives. Research shows that, while some users trust such technology even with sensitive information, others refuse to rely on this technology for support. When explaining trust in such technology, existing human-technology trust approaches are overlooking factors like users’ emotional states. This three-part experimental study in a real-world setting examines the influence emotional states have on trusting a faulty chatbot. Participants interacted with a chatbot in part one of the study to schedule an appointment some days later for part two. Upon arrival for part two, participants were informed of a mistake in scheduling their appointment. The experimental manipulation consisted of fault attribution to the chatbot in one group, whereas no attribution to fault in the other group. In part three, participants then chose to either schedule a new appointment using the same chatbot or email. A total of N= 58 participants participated in the first part of the study, while a total of N= 30 participants completed the study. The main finding indicates that a more positive momentary emotional state towards the chatbot was related to higher self-reported trust, even after the chatbot made a mistake. However, trust did not affect trusting behavior afterwards. Considering these findings, we contribute theoretical advances to the existing trust research landscape in a setting relevant for everyday life. We also discuss potential explanations for the resulting pattern of effects and implications on chatbot design for the role of emotional states when trusting chatbots.","annote":"","author":[{"family":"Berberena","given":"Tabea"},{"family":"Wirzberger","given":"Maria"}],"citation-label":"berberena2024impact","collection-editor":[],"collection-title":"","container-author":[],"container-title":"SSRN","documents":[],"edition":"","editor":[],"event-date":{"date-parts":[["2024"]],"literal":"2024"},"event-place":"","id":"7215cd310abc7fc509eea0b27a6075a2iris","interhash":"b8e42dd8d84902078caa80dfc3eecb92","intrahash":"7215cd310abc7fc509eea0b27a6075a2","issue":"","issued":{"date-parts":[["2024"]],"literal":"2024"},"keyword":"srf_iris iris reflection","note":"","number":"","page":"","page-first":"","publisher":"","publisher-place":"","status":"","title":"The Impact of User Momentary Emotional State on Trust in a Faulty Chatbot","type":"manuscript","username":"iris","version":"","volume":""},"a919c9c87b543169f309685c89305d7eiris":{"DOI":"","ISBN":"","ISSN":"","URL":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4924933","abstract":"Advanced digitization and related information overload foster the prevalence of disruptive stimuli that constantly challenge people in learning and working contexts. The high variety of potential distractions increasingly reduces attention and subsequently minimizes capacities for productive study and work habits. Addressing this challenge, digital tools can support people with resisting situational temptations and keeping focused on meaningful tasks by incorporating features such as timing, rewards, or feedback. While they hold benefits for users’ focused behavior, distraction management, and motivation, existing research also shows hesitation towards using such tools at all. Taking the recently introduced software focUS as an example, the present research investigates in more detail, which factors can foster or hinder users’ acceptance towards digital self-control support. A sample of 96 adult volunteers completed an online survey based on the Unified Theory of Acceptance and Use of Technology (UTAUT) to identify under what circumstances they would be willing to use the previously introduced software tool. Results indicate expected performance gains to be an important predictor to consider when presenting novel technological assistance to potential target groups.","annote":"","author":[{"family":"Wirzberger","given":"Maria"},{"family":"Bareiß","given":"Laura"},{"family":"Herbst","given":"Veronika"},{"family":"Stock","given":"Adrian"},{"family":"Kembitzky","given":"Jule"}],"citation-label":"wirzberger2024performance","collection-editor":[],"collection-title":"","container-author":[],"container-title":"SSRN","documents":[],"edition":"","editor":[],"event-date":{"date-parts":[["2024"]],"literal":"2024"},"event-place":"","id":"a919c9c87b543169f309685c89305d7eiris","interhash":"61571781a78a469d2e1b654c01988c9a","intrahash":"a919c9c87b543169f309685c89305d7e","issue":"","issued":{"date-parts":[["2024"]],"literal":"2024"},"keyword":"srf_iris iris reflection","note":"","number":"","page":"","page-first":"","publisher":"","publisher-place":"","status":"","title":"Performance Expectancy Benefits Acceptance Towards Digital Self-Control Support","type":"manuscript","username":"iris","version":"","volume":""}}