%0 Journal Article %1 albrecht2016customer %A Albrecht, Carmen-Maria %A Hattula, Stefan %A Bornemann, Torsten %A Hoyer, Wayne D. %D 2016 %I Emerald %J Journal of service management %K %N 5 %P 704-729 %R 10.1108/JOSM-07-2015-0215 %T Customer response to interactional service experience : the role of interaction environment %V 27

@article{albrecht2016customer, added-at = {2023-08-31T16:06:11.000+0200}, affiliation = {Albrecht, CM (Reprint Author), Univ Mannheim, Dept Quantitat Mkt & Consumer Analyt, Mannheim, Germany. Albrecht, Carmen-Maria, Univ Mannheim, Dept Quantitat Mkt & Consumer Analyt, Mannheim, Germany. Hattula, Stefan; Bornemann, Torsten, Univ Stuttgart, Dept Mkt, Stuttgart, Germany. Hoyer, Wayne D., Univ Texas Austin, Dept Mkt, Austin, TX 78712 USA.}, author = {Albrecht, Carmen-Maria and Hattula, Stefan and Bornemann, Torsten and Hoyer, Wayne D.}, biburl = {https://puma.ub.uni-stuttgart.de/bibtex/2b7c7ea2faecf68473d40fbc076058c7c/puma-wartung}, doi = {10.1108/JOSM-07-2015-0215}, interhash = {69c5919ca36c45aa3609a6adb908502c}, intrahash = {b7c7ea2faecf68473d40fbc076058c7c}, issn = {{1757-5826} and {1757-5818}}, journal = {Journal of service management}, keywords = {}, language = {eng}, number = 5, pages = {704-729}, publisher = {Emerald}, research-areas = {Business & Economics}, timestamp = {2023-08-31T14:06:11.000+0200}, title = {Customer response to interactional service experience : the role of interaction environment}, unique-id = {ISI:000387208000002}, volume = 27, year = 2016 }