Companies lack efficient mechanisms for the systematic and continuous integration of customers in order to generate benefits and to avoid further complicating their internal processes. A gap was recognized that there is a lack of knowledge management competence to anchor customer know-how in business processes on a persistent basis. These initial findings clearly indicate the need for a comprehensive procedural model for continuous customer integration across all stages of the development process and enabling a persistent knowledge representation.
%0 Conference Paper
%1 vogel2020making
%A Vogel, Simone
%A Kreimeyer, Matthias
%A Richter, Ronny
%A Spinler, Stefan
%B NordDesign
%D 2020
%K 2020 IKTD PUK Tagungsbeitrag
%R 10.35199/NORDDESIGN2020.59
%T Making customer integration in company processes persistent: Comparison of literature and industrial perspective
%X Companies lack efficient mechanisms for the systematic and continuous integration of customers in order to generate benefits and to avoid further complicating their internal processes. A gap was recognized that there is a lack of knowledge management competence to anchor customer know-how in business processes on a persistent basis. These initial findings clearly indicate the need for a comprehensive procedural model for continuous customer integration across all stages of the development process and enabling a persistent knowledge representation.
%@ 978-1-912254-08-8
@inproceedings{vogel2020making,
abstract = {Companies lack efficient mechanisms for the systematic and continuous integration of customers in order to generate benefits and to avoid further complicating their internal processes. A gap was recognized that there is a lack of knowledge management competence to anchor customer know-how in business processes on a persistent basis. These initial findings clearly indicate the need for a comprehensive procedural model for continuous customer integration across all stages of the development process and enabling a persistent knowledge representation.
},
added-at = {2022-02-01T10:52:37.000+0100},
author = {Vogel, Simone and Kreimeyer, Matthias and Richter, Ronny and Spinler, Stefan},
biburl = {https://puma.ub.uni-stuttgart.de/bibtex/28f907f7aa01d840c9c20c74a0a4c9a81/farnaznekouei},
booktitle = {NordDesign},
doi = {10.35199/NORDDESIGN2020.59},
eventdate = {12-14 August 2020},
interhash = {a1d222ae8ede776258614f4c0ea1a312},
intrahash = {8f907f7aa01d840c9c20c74a0a4c9a81},
isbn = {978-1-912254-08-8},
keywords = {2020 IKTD PUK Tagungsbeitrag},
language = {Englisch},
timestamp = {2022-02-01T09:52:37.000+0100},
title = {Making customer integration in company processes persistent: Comparison of literature and industrial perspective},
venue = {Lyngby, Denmark},
year = 2020
}
